Our services are very diverse and so from time to time, we may incorporate additional terms or modify the existing terms, with or without notice, and the additional terms or requirements should be read as a part of this Agreement. It will be the client’s responsibility to comply with the latest terms and conditions. Please read this agreement carefully. We also advise you to regularly read the terms and conditions.
The Agreement will be applicable to customers who subscribe to any of the services from the website or visit/browse the website. By visiting and/or using the website or its services you have agreed to comply and be bound by the agreement.
“Customer” includes “client” a person who agrees to be a registered user of MyKinHealth services and “beneficiary” the specified family members for whose benefit he/she has chosen to become a client. Client agrees to have the written consent, release, and/or permission to access all medical records and will serve as a health care proxy for each and every beneficiary included in the service.
MyKinHealth includes experts who will appraise the normal routine checkup and primary nature of the health complications, issues or problems of the customers. All expert assessment will be on the basis of the information provided by the client and their beneficinary. The assessment made and suggestions given by us in respect of the health issues of the Customers will not constitute any clinical recommendation. The customers will need to consult health care provider or physician for clinical recommendation, diagnosis and treatment separately.
MyKinHealth will provide the referral to the customer. The assessments made and recommendations given in respect of the health issues of the customers will depend on the correct information provided by the customers within stipulated time. Any failure to do the above any responsibility will lie entirely up on the customers.
MyKinHealth arranges facilities for health examination and treatment of beneficiary by facilitating to health care provider in accordance with need as realized, suggested by beneficiary or assessed by our experts on the basis of the information provided by customer. MyKinHealth makes available its services subsequent to registration on website www.mykinhealth.com owned and operated by it of offline.
Mykinhealth makes available all the furnished information by the customer ready for use on its website in addition to the service availed in past along with health history, health report chart and analysis. This will work as the platform to avail the other service(s) to be rendered to its customer.
MyKinHealth is merely a facilitator of contact between the customer and the actual health care provider that may provide the actual service. As such MyKinHealth will not be liable for any deficiency in service provided by the actual service provider. In other words, the Customer hereby indemnifies MyKinHealth against any or all claims arising out of such liability arising out of the dealings between the customer and the actual service provider.
The charges for health care received by customer from health sevice providers directly or via MyKinHealth. The contract of service will be directly between the customer and the health care provider and MyKinHealth shall not be a party to such contract and, therefore, MyKinHealth shall not in any way be responsible or liable for any alleged deficiency on the part of the health care provider.
Customer will approach the MyKinHealth whenever the former has any problem that needs any type of health care and MyKinHealth, after coming to know of the nature of such problem will identify an appropriate health care provider and make arrangements for putting the person needing health care in touch with the concerned health care provider. The assessment made by the MyKinHealth regarding the general nature of the health problem will not constitute a medical diagnosis of the condition suffered by the Customer. MyKinHealth expressly claims that it will not handle any emergency case until and unless customer agrees to avail any arrangement in separate. This agreement excludes any liability for the same.
Customer hereby authorizes MyKinHealth to perceive and take care of all report, prescription, bills or remarks delivered, provided or generated in course of availing the service(s) or report and information given by the customer. Hereby, this is also agreed that the Customer has no objection if reports and films are kept and take care of by MyKinHealth for the future referral of the health report. Customer has no objection for using the same by us for preparing health history under the expressed confidentiality.
Customer will pay the membership fee as may be prescribed or determined for the plan agreed to avail from the MykinHealth on periodically basis on the request or on demand of fee. All the services that are rendered will be subject to active membership status. In case of any delay or loss due to non-active status of membership MyKinHealth will not carry any liability for any loss.
MyKinHealth will act promptly within stipulated time as will be required in the interest of the customer. In any case we will not be liable for any inability to do so in case of an unforeseen / unavoidable circumstances happening or Force Majeure or “Act of God”.
For all purposes, this website is the property of MyKinHealth, a sole proprietary concern established under the Laws of India. You may not use this website or services rendered therein in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
We may restrict, suspend or terminate the access to our website or its services, at our sole discretion, if we find that the client is not complying with the agreement. Our services are very diverse and so from time to time, we may incorporate additional terms or modify the existing terms, with or without notice, and the additional terms or requirements should be read as a part of this Agreement. It will be the client’s responsibility to comply with the latest terms and conditions.
This website contains material which is owned by or is licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Using our services does not give you ownership of intellectual property rights in our services or the content you access. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website. Unauthorized use of this website by the user/client shall be a criminal offence and may give rise to a claim of damages. Please read this agreement carefully. We also advise you to regularly read the terms and conditions.
RECORDS AND CONTENT
The user/client/beneficiary or persons authorized by them may be asked to enter personal information including medical records on the website or its services. Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e–mail address, credit card number, cardholder name, expiration date, medical scans, reports, prescriptions or any information requested from the user/client while visits/usage of the website or its services.
The user/client consents to receive electronic communications and agrees that all agreements, notices, disclosures and other communications that we provide to you satisfy any legal requirement that such communications be in writing.
MyKinHealth respects the privacy of the customer and agrees to protect their privacy. All information shared with us is protected with high security measures. MyKinHealth will not be held responsible for any loss due to the data theft by the third party. Such person who is liable for such violation will indemnify any losses due to violation of privacy.
Mykinhealth respects the privacy of the individual and all information provided by the customer will be considered confidential in nature and will be used on the sole direction of the customer or his authorized person. MyKinHealth is allowed to share any information with third party for rendering required services to the customer. Customer gives expressed consent and has no objection if data without personal information is shared with third party that may be usable and necessary for the research in medical science and will good for the betterment of society at large without any prior consent.
In case if any customer no longer avails our services, their privacy will be kept protected. However, MyKinHealth reserves its right to assess such information for the analysis and research and preparing record for rendering service to the customer
If the user/client/beneficiary chooses to provide information on the website while browsing or subscription to any of the packages available or both, MyKinHealth shall collect such information from them. For the purpose of data collection from the user/client/beneficiary, the website may also make telephone calls, e-mails, facsimile, postal communication in addition to online entries by the user/client/beneficiary.
Consent for the service and/or use of user information shall be taken only once during user’s/client’s initial enrollment with us which will continue until express withdrawal of his/her consent or upon termination of his/her subscription. Such withdrawal of consent should be sent in writing to manager@MyKinHealth.com MyKinHealth shall upload the records of the clients, which are available with the hospitals and diagnostic centers, to the user’s/client’s account and no additional permission shall be taken from the client or the beneficiary. The beneficiaries’ medical records shall be updated timely as and when medical tests/procedures are undertaken in their case.
MyKinHealth may share the information without client’s/beneficiary’s prior consent with government agencies mandated by law to obtain such information upon a request sent in writing to MyKinHealth stating clearly the purpose of seeking such information.
USE OF DATA COLLECTED
MyKinHealth’s administrators, agents and other persons or entities authorized by MyKinHealth shall have full access to customer information and shall use this information only for the purpose of recommending /helping the user/client/beneficiary with treatment, health check-ups and any other advice which the user/client may want. MyKinHealth can use this data for spreading awareness about the importance of prevention or early detection of diseases and for other services provided by the organization like making the medical history of the beneficiary available ‘on the go’ for ease of consultation with his/her physician, and reminding the beneficiary about his/her appointment with his/her doctors via email/text messages. This information includes, but is not limited to, name, address, telephone number, mobile number and/or email address, medical history, medications history and the name of the treating doctor.
Once collected, MyKinHealth will store user’s/client’s/beneficiary’s information for a reasonable period of time with respect to the limitations of space and other administrative functions in the course of MyKinHealth’s business. The information that we store is sometimes deleted be held liable to the same. In the event that the client program or alternatively refuse to provide information, MyKinHealth shall use its discretion to provide its services to the said client.
USER’S/CLIENT’S RISK AND RESPONSIBILITY
With regard to the information found on the website including user’s/client’s/beneficiary’s information, we or any third party provide no warranty/guarantee as to the accuracy, timeliness, performance, completeness or suitability. The user/client has to exercise caution while accessing/using information found on this website and the same is entirely at his/her risk. The website does not bear any liability for the same. It shall be user’s/client’s responsibility to ensure that any products, services or information available through this website meet their specific requirements. For the purpose of this Agreement, beneficiary and client will be read as same party and MyKinHealth bears no additional responsibility towards the beneficiary.
MyKinHealth shall not bear any responsibility for the services provided by any third parties to this agreement even if they are in association with MyKinHealth.
For matters of administration while using the services, It shall be deemed that he/she has read and understood the policies, terms and conditions of using MyKinHealth’s services and he/she authorizes MyKinHealth and/or its agents or any entity so authorized by MyKinHealth, to collect, record, store or distribute his/her personal information. It shall also be deemed that the beneficiary records his/her consent to co-operate and assist in the course of administering/conducting medical tests/procedures or any other relevant activity. This consent shall be in operation until the expiry of the client’s subscription with us or withdrawal of services by MyKinHealth. The onus of communicating the above to the beneficiary is upon respective client only.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
LAW AND JURISDICTION
Laws of India herein shall govern this Agreement and the parties and all disputes arising against the MyKinHealth shall be subject to jurisdiction of competent Courts in Hyderabad, India only.
Customer agree that MyKinHealth shall be deemed solely based in Hyderabad, India and its service(s) does not give rise to personal jurisdiction over MyKinHealth, either specific or general, in jurisdictions other than Hyderabad. These Terms of Service shall be governed by the internal substantive laws of the India, without respect to its conflict of laws principles.
If a court of competent jurisdiction deems any provision of these Terms of Service invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of the agreement, which shall remain in full force and effect. MyKinHealth reserves the right to amend or modify these Terms at any time, and it is customer’s responsibility to review these Terms for any changes. If customer do not agree to the revised Terms, customer’s only recourse is to discontinue the use of the Service. Continued use of the Service following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms.
MyKinHealth strongly believes in “Good customer experience”, and has therefore a liberal cancellation and refund policy. Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the health care partners and they have initiated the process of scheduling for the checks.
No cancellations are entertained for those products that the MyKinHealth marketing team has obtained on special offers. These are limited occasion offers and therefore cancellations are not possible.
We take customer feedback very seriously and use it to constantly improve our quality of service. In case you are not satisfied with the summary of the reports please send your grievances within 24 hours of the receipt of the reports along with a short summary as to why you are not satisfied to manager@MyKinHealth.com to consider for a refund. Refunds would be processed within 21 days period.