FAQs

  • Elderly Care At Home Hyderabad Faqs What is MyKinHealth or what is the service that MyKin provides?

    MyKinHealth is a healthcare company that empowers children (guardians) to take care of their parents’ (kins) health even when they are far away.

    We achieve this through our website mykinhealth.com and a team of doctors, nusrses and healthcare professionals who manage and inform the guardian about their kin’s medical conditions, needs and progress etc

    MyKinHealth takes care of the entire healthcare needs of the NRI families in Hyderabad including diagnostic services, consultation visits to the specialist doctors, medicine delivery with a primary focus on preventive health etc

  • Elderly Care At Home Hyderabad Faqs What is Kin?

    Kin mean one’s family or relations. In our case we refer to the parents livings in India as kin.

  • Elderly Care At Home Hyderabad Faqs I live in India but in another state. Can I register?

    Yes, you can register for MyKinHealth services from anywhere in the world. All you need is a means to connect to the internet. Our services delivery is currently limited to Hyderabad therefore if your parents or kin live in Hyderabad we can provide our services.

  • Elderly Care At Home Hyderabad Faqs Can I register more than one kin?

    Yes, you can register for more than one kin. In fact we offer special discounts when you register more than one parent living in the same address.

  • Elderly Care At Home Hyderabad Faqs What are the plans and its costs?

    MyKinHealth offer its services under three different plans; Basic Plan, Annual Prepaid and Monthly plan. We are currently offering our free services for a limited period (one month) under “Basic Plan” to assure you about the value of our services. Please refer to our website www.mykinhealth.com for more information

  • Elderly Care At Home Hyderabad Faqs What’s the main difference between basic, monthly and annual plans?

    Difference among these plans are in terms of the periodical medical reports, number of home visits by the medical teams and phone consultations with physician, wellness expert & nursing assessments.

  • Elderly Care At Home Hyderabad Faqs How do I make the payment? How can I pay in USD? How can I pay in Rupees?

    You can make the payment in USD using our international payment gateways provided by Stripe, Amazon or Paypal.

    You can also make the payment in Rupees though Paytm using your debit card, credit card and Paytm wallet. You can also transfer payment to our current account through NEFT. We shall provide the details of our bank account on request.

  • Elderly Care At Home Hyderabad Faqs How do I register?

    Registration is simple and can be done through our website www.mykinhealth.com and clicking on Login/Signup section and filling in your details. You can also sign in through your Facebook or Google accounts.

  • Elderly Care At Home Hyderabad Faqs What happens once I register?

    On successful registration, you shall receive an email requesting you to activate your account followed by another email explaining the services of the subscription plan of your choice.

  • Elderly Care At Home Hyderabad Faqs How secure is my data? Payment and Medical?

    MyKinHealth maintains complete confidentiality of its client’s data. We take customer data security as our top priority. No payment data is stored on our website. Medical data is stored in a secure cloud based server and sent through data encryption. Our Privacy policy, disclaimer and terms & conditions are notified at Login/Signup section.

  • Elderly Care At Home Hyderabad Faqs What are the monthly tests that would be conducted?

    Monthly tests shall be conducted based on the recommendations given by the our medical team after the initial medical assessments taking into consideration your parents age, pre-existing medical conditions and risk factors.

  • Elderly Care At Home Hyderabad Faqs Can I call MyKin Health anytime for medical help?

    Yes, you can reach MyKinHealth customer support team round the clock by calling to our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA). You can also contact us through our LiveChat feature on our website (www.mykinhealth.com ) or through email: care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs What should I do in case of emergency?

    During emergencies, you may call our help line numbers which are open round the clock. Our customer support team will take care of your concerns and facilitate care.

  • Elderly Care At Home Hyderabad Faqs Do you have nurses who will treat the patient in their house? Such as physiotherapy etc.

    MyKinHealth focuses on home based preventive management of health. We do not provide long term continuous home care at this time.. However if you require such services we will facilitate them after receiving the details of such a request. We offer physiotherapy services at home and charges differ on a case by case basis.

  • Elderly Care At Home Hyderabad Faqs How does it work when the patient needs to be taken to a doctor? Are these doctors your doctors?

    For consultation with a specialist doctor; MyKinHealth Clinical team will schedule an appointment with one of our 130 renowned doctors across various specialties and accompany your kin right from their door step. At the end of the visit to the specialist doctor; a video summary, explaining the outcome of the consultation will be shared with you for your reference.

    MyKinHealth does not employ these doctors; we have selected and empanelled these doctors based on their reputation excellence in the field of their specialty.

  • Elderly Care At Home Hyderabad Faqs What is the role of a US doctor in regards to the patient’s health?

    A panel of US doctors play a supervisory role and ensure that the preventive health recommendations meet the standards followed in the United States. Once the process of the Initial Medical Assessment (IMA) is completed by MyKin Carer, wellness expert and the Physician. Medical reports of your kin will be forwarded to the US doctor for the review. Based on the kin’s medical history an Annual Health plan directing the preventive steps to be taken will be prepared by the US Doctor.

  • Elderly Care At Home Hyderabad Faqs What is the role of the MyKin doctor in India?

    Under the guidance of the US panel of doctors our medical doctors in India ensure the preventive measures are being taken care through periodical visits by the team to check vitals, schedule diagnostic tests and consultation visits to the specialist doctor and the deliver authentic medicines.

  • Elderly Care At Home Hyderabad Faqs Who is a Wellness expert and how will I benefit?

    Wellness Experts (Lifestyle expert) include a team of nutritionists, physiotherapists and psychologists and focus on maintaining the well-being of our kin through proper nutrition, diet and activity advice and counselling. Our psychologists also screen our kin for conditions such as anxiety , depression and other mood disorders, Our team even assesses the living space for any fall and other health related hazards.

  • Elderly Care At Home Hyderabad Faqs If I sign up for an annual plan and I am not satisfied with your service after 5 months, will I receive a refund?

    Yes absolutely. We believe in providing exemplary customer service and your satisfaction is important to us. We will work with you to ensure you are fully satisfied but if you wish to discontinue our services you are eligible for a refund at any time. Refund requests shall be processed based on the price applicable for “Monthly plan” on prorate basis.

  • Elderly Care At Home Hyderabad Faqs Can I talk to the carer?

    For any medical queries you can call our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA) or via email at care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs Can I talk to the US doctor directly?

    For any medical queries you can call our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA) or via email at care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs Can I talk to your Indian doctor directly?

    For any medical queries you can call our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA) or via email at care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs Can we avail your services during emergencies as well?

    We do not offer any emergency health services however we facilitate and arrange for care to be provided at the hospital that you have chosen during an emergency.

  • Elderly Care At Home Hyderabad Faqs I want to register a complaint against the carer?

    You can register complaints by calling to our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA). Also you can contact through LiveChat enabled in our website (www.mykinhealth.com ) or through email: care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs How do I access my kin’s reports?

    Reports and other data are accessible through the dashboard of your kin. Please login to our website and click on your respective kin’s name to access their dashboard.

  • Elderly Care At Home Hyderabad Faqs I haven’t received my kin’s medical reports yet.

    All medical reports and other data are accessible through the dashboard of your kin.

  • Elderly Care At Home Hyderabad Faqs Can I choose a specific doctor in Hyderabad for my kin?

    YES. You can select a specific doctor using the kin’s dashboard through the link mentioned as “Directory”.

  • Elderly Care At Home Hyderabad Faqs I am in Hyderabad and would like to meet the medical administrator. How?

    For any medical queries you can call our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA) or via email at care@mykinhealth.com

  • Elderly Care At Home Hyderabad Faqs Will you deliver medicines as and when required?

    Medicines will be delivered through MyKin Carer. You can avail this facility for a maximum of thrice (3 times) in a month.

  • Elderly Care At Home Hyderabad Faqs My kin has a major health issue and needs regular attention. How will you be able to help him?

    We monitor your kins’ health and provide regular attention for the maintenance of their health. We however we do not provide continuous home care. We will suggest to you if your kin are in need of home based continuous care and can facilitate such services on a case by case basis.

  • Elderly Care At Home Hyderabad Faqs My payment went through but it hasn’t been updated in my account. When will it be updated?

    Usually payment related issues shall be updated in your account within 48 hours period from the time of successful transaction. If not your can notify us through care@mykinhealth.com or call our help line numbers 8688500600 (India) or 1844-GO-MYKIN (USA)

  • Elderly Care At Home Hyderabad Faqs Where is your office?

    We have our offices in Banjara Hills, Hyderabad (in INDIA) and corporate office in South Dakota (USA)

  • Elderly Care At Home Hyderabad Faqs Will anyone visit my parents after registration? And who will the team comprise of?

    Yes, a team from MykinHealth will call and make an appointment to visit your parents at the convenience of their home. The team comprises of doctor and a carer (nurse) who will perform this Initial Medical Assessment.

  • Elderly Care At Home Hyderabad Faqs Will any investigations be done at the preliminary visit? If so, what are the tests?

    The first visit is about collecting all existing health information and perform screening for undiagnosed medical conditions through a detailed questionnaire and physical examination.

    Vital parameters such temperature, blood pressure, pulse, random blood sugar and ECG. Height and weight will also be recorded.

    This information is then analyzed by our MD general physicians and they will then based on the risk profile provide a detailed list of screening tests which can be performed at the convenience of your parents home at a later date.

    If there are specialized tests such as imaging test ( X Ray or CT Scan ) our carer will assist your parents to complete these tests at our partnered accredited diagnostic centers

    The basic vitals will be checked like the temperature, blood pressure, pulse, random blood sugar and ECG. Height and weight will also be recorded.

  • Elderly Care At Home Hyderabad Faqs Will doctor do a physical examination on every visit?

    Every visit will include measurement of vital parameters such as heart rate, breathing rate, blood pressure, blood sugar check and measurement of weight.

    During the revisits we perform focussed physical examinations to follow up existing conditions or diagnose any new concerns.